Support Center

Frequently Asked Questions (FAQ)

  • Log data is not importing. How do I troubleshoot this?

    Fastvue Reporter for FortiGate passively listens for syslog data coming from your FortiGate device. Configuring FortiGate to send syslog data to the Fastvue Reporter machine is usually a simple process, but there can be issues that stand in the way o...

    Jun 13, 2019 08:18PM PDT
  • How do I secure the Fastvue Reporter interface with login credentials?...

    You can restrict access to the Fastvue Reporter site using Windows Authentication and Authorization rules in IIS. ‚Äč To do this: Go into IIS Manager, and select the Fastvue Reporter site or virtual directory. Ensure 'Features' view is selected at...

    Jun 14, 2019 09:11AM PDT
  • No data in report. Why do my reports come back blank?

    Sometimes you may see this message after generating a report: This message can mean one of two things: The filter you used when generating the report did not match any data. There is no data in the date range you chose to report on. It is qu...

    Jun 14, 2019 08:55AM PDT
  • How do I recategorize the productivity of a website?

    You can customize Fastvue Reporter for FortiGate's productivity settings by going to Settings | Productivity. Simply drag-drop FortiGate's web categories onto the desired productivity list and click Save Productivity Settings in the top right. Howev...

    Jun 14, 2019 09:30AM PDT
  • How is Browsing Time Calculated?

    When viewing reports in Fastvue Reporter, you will notice many sections include a Browsing Time column. Browsing Time is calculated by Fastvue's own algorithm to estimate how long a user's machine has been generating activity through your FortiGate,...

    Jun 14, 2019 09:15AM PDT
  • Where Does Department and Office Information Come From?

    Fastvue Reporter automatically resolves authenticated usernames in FortiGate's log data to the user's display name as specified in Active Directory. Fastvue Reporter also uses the Department and Office attributes in Active Directory to further group...

    Jun 14, 2019 09:18AM PDT

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